Shipping & Returns
No, Unfortunately we are unable to take orders over the phone. If you have any questions or require assistance placing your order online, please call us at ...
Wed, 27 Apr, 2022 at 10:59 AM
Yes - depending on what you purchase and the size of the items. For example, most litter bags will ship separately from other products. You will receive tra...
Wed, 27 Apr, 2022 at 10:51 AM
Express shipping options are available including FedEx 2Day®. Orders must be submitted by 10:30 AM ET for express shipping. FedEx 2Day® shipping costs $22.9...
Wed, 27 Apr, 2022 at 10:54 AM
Yes! Qualifying orders over $49 (before taxes and after coupons) will ship for free. All orders $49 and under will be subject to a flat rate fee of $4.99 gr...
Wed, 27 Apr, 2022 at 10:56 AM
Same, or next-day delivery may be available with select stores. Please contact your store directly to see if they offer this service and to place your order...
Wed, 27 Apr, 2022 at 10:56 AM
We do not currently offer shipping to PO Boxes.
Wed, 27 Apr, 2022 at 10:59 AM
At Pet Valu, we make returns for our devoted pet lovers easy! For Click & Collect orders, please visit any one of our locations with the product and you...
Wed, 27 Apr, 2022 at 10:48 AM
At Pet Valu, we make returns for our devoted pet lovers easy! Items purchased in store will also have to be returned in store. Please see our Customer Care ...
Wed, 27 Apr, 2022 at 10:47 AM
Bought something online that isn't quite working out? Not to worry, you can contact Customer Care to get started! Call 1-800-738-8258 or email us at...
Wed, 27 Apr, 2022 at 10:46 AM
All returns must be made within 30 days of when you received your order. If you are returning a perishable item (e.g., food and/or treats), it must be unope...
Wed, 27 Apr, 2022 at 10:57 AM