Pet Valu

Grooming and Dog Wash 5

• Do you offer Grooming, and what are your Service Fees?
• Do you offer Grooming Services for Cats or Small Animals?
• Do I need to book an appointment for the Dog Wash?
• Tell me about your Self-Service Dog Wash
• Can I use the Dog Wash if my pet was sprayed by a skunk?

General Information 17

• Answer not here?
• Are there discounts available for buying in bulk?
• Can I shop your site using Internet Explorer?
• Do you offer prescription pet foods?
• Do you offer price adjustments?

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Your Rewards/VIP+ 14

• Are there any discounts for buying multiple cans of food at one time?
• Can I receive the Senior’s/Military Day discount with my online purchase?
• Do I need to be a Your Rewards/VIP+ member to shop here?
• Do my bag accruals expire?
• Do you need a card or fob to use your account?

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Coupons 11

• Can I use a coupon towards an online purchase for Home Delivery or Click & Collect?
• Can I use coupons online and in-store?
• Can I use multiple coupons in one order?
• Can I use my coupon on any item?
• Do you accept competitors' coupons?

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In-Store Services 10

• Can I use the Dog Wash if my dog has been skunked/has fleas ?
• Do you offer boarding, doggy day camp, or pet-sitting services?
• Do you offer grooming services and what are your fees?
• Do you offer grooming services for cats or small animals (rabbits, guinea pig)
• Do you offer pet licenses?

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Animals and Pets 6

• Are pets welcome to shop in store?
• Do you sell cats and dogs?
• Do you work with shelters and other pet-related organizations?
• I have a specific question about my pet, pet care, or nutrition.
• What types of pets do you offer?

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Employment 4

• Are there any volunteer opportunities available?
• How old do I have to be to work at Pet Valu?
• I have applied for a position and am looking to follow up.
• I would like to apply for position a Pet Valu Store, Warehouse, or Head Office.

Shipping & Returns 16

• Can I place my order over the phone?
• Can my order be shipped in multiple shipments?
• Do you offer express shipping options?
• Do you offer free shipping?
• Do you offer same-day or next-day delivery?

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Have Feedback? 6

• I have a question/concern about a product.
• I have a question/concern about my online Click & Collect or Home Delivery order.
• I have a question/concern about your website.
• I have a question/concern or feedback regarding my in-store visit.
• What are your Customer Care Hours?

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Online Orders 15

• Are all products in-store available for purchase online and vice-versa?
• Can I order frozen raw food for home delivery?
• Can I order individual cans/pouches online for home delivery?
• Can I order online and pay in store?
• Can I use a gift card to make purchases online?

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Click & Collect 9

• Where do I go to pick up my Click & Collect order?
• How can I return items from my Click & Collect order?
• How long do I have to pick up my Click & Collect order?
• How does Click & Collect work?
• How do I cancel or modify my Click & Collect Order ?

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AutoShip 24

• Are AutoShip items added to my Rewards Account and Frequent Buyer Balance?
• Can I apply a coupon or promo code to my upcoming AutoShip Order?
• Can I change my order frequency?
• Can I change the pickup location for my active Click & Collect AutoShip order?
• Can I ship my order now?

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