Online Orders

Are all products in-store available for purchase online and vice-versa?
No - live pets and some products such as frozen/raw food and services, are only available in-store. Some products we carry are only available online as well.
Wed, 27 Apr, 2022 at 10:28 AM
Can I order frozen raw food for home delivery?
Unfortunately, we cannot accommodate delivery of frozen foods at this time.
Wed, 27 Apr, 2022 at 10:36 AM
Can I order individual cans/pouches online for home delivery?
Canned foods, tetra packs, and pouches are sold in full cases only. To purchase individual cans, please place a Click & Collect order directly with your...
Wed, 27 Apr, 2022 at 10:36 AM
Can I order online and pay in store?
While you cannot order ahead to pay in store, check out our Click & Collect feature which allows you to order and pay online for in-store pick up! You c...
Wed, 27 Apr, 2022 at 10:32 AM
Can I use a gift card to make purchases online?
Gift cards are not currently available to use online. 
Wed, 27 Apr, 2022 at 10:35 AM
Do I need an account to shop online?
You do not need an account and can check out as a guest for a Click & Collect or Ship to Home purchase. However, without an account, you'll miss out...
Wed, 27 Apr, 2022 at 10:17 AM
Do you do price adjustments?
Please contact Customer Service to see if your order is eligible for price adjustments. To contact Customer Service, click on the Contact Us button, or cal...
Mon, 17 Aug, 2020 at 7:48 AM
How can I check the status of my order online?
Login to your account at the top of the page. Once logged in, click “Your Name” also at the top of the page. In the pop-up window that appears, click “Manag...
Wed, 27 Apr, 2022 at 10:11 AM
How do I change or cancel my order?
If you need to modify or cancel your order, please contact Customer Service to see if the order can be adjusted or cancelled.  If the order is already proc...
Wed, 27 Apr, 2022 at 10:12 AM
How long will items stay in my cart?
Items will be saved in your shopping cart until you are ready to make your purchase. If you start shopping as a guest and then sign into your account, your ...
Wed, 27 Apr, 2022 at 10:27 AM